Return Policy

Kaiyu Belt Company values long-term cooperation and customer satisfaction. As a professional leather belt manufacturer, we strive to ensure that all products are produced to meet your specifications and quality expectations. However, we understand that issues may occasionally arise, and this Return Policy outlines our process for handling returns and exchanges.

1. Return Eligibility

Returns or replacements are available in the following cases:

• Products received are damaged during shipping.

• There is a quality defect in the leather, stitching, buckle, or packaging.

• The delivered belts do not match the confirmed custom specifications (e.g. wrong logo, size, or material).

Note: Due to the nature of OEM/customized products, returns for reasons such as “change of mind” or “no longer needed” are not accepted.

2. Notification Window

All return requests must be submitted within 7 working days of receiving the goods. Requests made after this period may not be processed.

3. Documentation Required

When submitting a return request, please provide:

• Order number or PO number

• Photos or videos showing the issue

• Description of the problem (e.g., incorrect logo engraving, buckle damage)

Our QC team will review the materials within 3 business days and provide a solution.

4. Return Solutions

Depending on the issue, we may offer:

• A replacement shipment at our expense.

• A partial refund or credit for future orders.

• In cases of minor issues that do not affect resale or use, discount arrangements may be discussed.

We prioritize practical solutions that support long-term partnerships.

5. Shipping Responsibility

If the return is due to our production error or defect, Kaiyu Belt Company will cover the return shipping cost or send a replacement free of charge. If the return is requested due to incorrect specifications provided by the buyer, the buyer will bear the associated costs.

6. Custom Orders & Limitations

Custom leather belts (with personalized logos, materials, or sizes) are not eligible for return unless they are proven defective or incorrect based on the final approved order sheet.

7. Refund Timeframe

Approved refunds will be processed within 10 business days, usually via the original payment method or an agreed B2B method (such as bank credit or next order deduction).